The path from first conversation to ongoing care.
Care at Juniper Vitality is paced for thoroughness, not throughput. Here's exactly what becoming a patient looks like — so you know what you're stepping into and what to expect at every stage.
Reaching Out
Most patients begin with an email or contact form. If your case is complex — particularly oncology cases — we'll often schedule a brief discovery call before booking a full initial visit, just to make sure we're the right fit.
- Email info@junipervitality.com or use the contact form
- We typically respond within one business day
- Brief intake about what brings you to us
- If appropriate, a 15-minute discovery call to align expectations
Onboarding
Once you decide to become a patient, you'll receive access to our secure patient portal. Before your first visit, you'll complete intake paperwork, upload existing records, and tell us anything else we should know.
- Account created in our HIPAA-compliant patient portal
- Comprehensive intake forms (medical history, current medications, symptoms, goals)
- Upload prior labs, imaging reports, and pathology if applicable
- Sign consent forms and review practice policies
- Initial visit billed at time of booking
The Pre-Visit Work You Won't See
This is where Juniper Vitality differs most from a conventional practice. Before your initial visit, Dr. Shelly spends hours reviewing your case — going through your records, lab history, medications, family history, and the specifics of your diagnosis.
- Hours of chart and record review
- Lab interpretation and correlation across timepoints
- Drug-nutrient interaction screening (especially for cancer cases)
- Coordination notes for any specialists you're working with
- Initial hypotheses and questions ready for our visit
By the time you sit down for your first visit, Dr. Shelly already knows your case. The hour you spend together is for depth and discussion — not catching up.
A 60-Minute Foundation
Your initial visit is a full hour via secure video. We'll discuss your case in depth, refine the working hypotheses, set the care plan in motion, and discuss what testing or protocols come next. You'll leave with clarity, not more questions.
- 60-minute secure video consultation
- Full review of history, current state, and goals
- Discussion of working clinical impressions
- Initial recommendations & next-step plan
- Identification of any urgent items needing immediate attention
Your Personalized Plan
After your visit, Dr. Shelly finalizes your written care plan and delivers it through your patient portal. Lab orders are placed, supplement protocols are loaded into Fullscript, and your follow-up cadence is scheduled.
- Written care plan delivered through patient portal
- Lab orders placed (NutrEval, GI Effects, Sanesco, MaxGen, or whatever your case requires)
- Supplement protocol loaded into your Fullscript account, ready to order
- Follow-up visit scheduled at the right cadence for your case
- Any specialist communication initiated (with your consent)
Follow-Up Care & Iteration
The first visit sets the foundation. Real progress happens through follow-ups paced to your specific case — sometimes annual check-ins, sometimes weekly during a difficult chapter. Always coordinated, always intentional.
- 30 or 45-minute follow-up visits (case-dependent)
- Ongoing lab monitoring and protocol adjustment
- Supplement reorders and refinements through Fullscript
- Direct portal messaging for between-visit questions
- Coordination with your other providers as your care evolves
The platforms behind your care.
A handful of secure, HIPAA-compliant tools support your care between visits. They're designed to be simple — most patients use them comfortably without a learning curve.
Patient Portal (PracticeQ)
Your secure home base for everything: scheduling, intake forms, video visits, messaging, records, billing, and care plans. Mobile and desktop access.
Fullscript Dispensary
Your professional-grade supplement portal. Recommended protocols load directly to your account; reorder, auto-refill, or adjust at any time. Practitioner-discounted pricing.
Secure Video Visits
HIPAA-compliant video visits run directly through your patient portal. Just click your appointment link at the scheduled time — no separate apps to install.
Lab Partners
Quest, LabCorp, NutrEval, GI Effects, Sanesco, MaxGen — depending on what your case calls for. We provide clear instructions for any at-home or in-lab collection.
Ready to start?
New patients welcome via telemedicine across Wisconsin and Illinois. The first step is a brief conversation to make sure we're the right fit.